Philippine Animal Welfare Society (PAWS) - FREQUENTLY ASKED QUESTIONS (FAQS)
  • HOME
  • COMMON PUBLIC MISCONCEPTIONS ABOUT PAWS
  • ADOPTION: How do I adopt from PAWS?
    • How can I adopt a dog/cat, I don't live in Manila?
  • ADMISSION / ABANDONMENT: Can PAWS adopt/take my pet? Can I donate my pet to PAWS?
    • ADMISSION Policy and REHOMING ASSISTANCE Policy
    • ADMISSION AND REHOMING: 11 Reasons PAWS Cannot "Adopt" Your Pet
    • CAN PAWS TAKE MY PET? [VIDEO]
    • Nag-aampon o tumatanggap ba ng aso o pusa ang PAWS?
    • Aggressive (Matapang/Wild) Dog. Can we surrender?
  • ANIMAL CONTROL VS ANIMAL WELFARE
  • ANIMAL WELFARE LAWS
  • BRANCH OF PAWS: Are there other PAWS branches? Sana may PAWS dito!
  • CITY POUND: Help! My dog was caught and was taken to the pound. Is this right/legal?
    • HOW NOT TO REPORT ABOUT THE CITY POUND
    • BACOLOD CITY POUND EMAIL FROM GLENN
  • CRUELTY: Hit-and-Run Case
  • CRUELTY: How To Report Animal Cruelty + Calling 117
  • CRUELTY: Online photos / videos / links, what can I do about these?
    • Online Cruelty: CRUSH VIDEOS
    • Online Cruelty: Marie Jhane Gonzales fb post (dog who ate slippers)
    • Online Cruelty: PAWS Response to Facebook Crush Video
  • DOG BITES: Help! I was bitten by a dog. What do I do?
  • DONATE: How can I donate to PAWS?
  • FOSTER: Temporarily keeping a rescue is one of the most important things a volunteer or concerned citizen can do. What does it take to foster?
  • HOARDING AND IRRESPONSIBLE RESCUING
  • HUMANE EDUCATION - BARANGAYS / SUBDIVISIONS : Does PAWS give seminars for barangays on animal care, catching of strays, responsible pet ownership?
  • HUMANE EDUCATION: School Tours / Student Interviews / School Visits
  • NEGLECT: My neighbor is beating their pet. My neighbor is not giving food/water/shelter.
    • NEGLECT (TAGALOG): May nakita akong alagang aso/pusa na pinapabayaan
    • NEGLECT CASE: HOW NOT TO REPORT
  • NEGLECT: Pet shops (Animals are malnourished, not fed, kept in small/cramped cages, etc.)
  • NEIGHBOR COMPLAINING ABOUT OUR PETS
  • PET SHOPS / PETS FOR SALE: Is it ok to buy from a pet shop? Is it legal to sell animals in the streets?
    • How do we get rid of puppy mills?
    • I did my research and I really want a purebreed. Any tips on how to choose?
  • REHOMING ASSISTANCE
  • RESPONSIBLE PET OWNERSHIP
    • Responsibilities of a Pet Owner (RA9482 The Anti Rabies Act)
    • PROOF OF OWNERSHIP
  • RESPONSIBLE RESCUING
  • SHELTER CLEANING PROGRAM
  • SHELTER FEEDING PROGRAM
  • SICK PET: Help, my pet is sick. What do I do?
    • (Tagalog) Maysakit ang alaga
  • SPAY/NEUTER: Benefits
    • SPAY/NEUTER: What to expect / How much?
    • SPAY/NEUTER: When will there be an Outreach here in my province?
    • SPAY/NEUTER: When is the next free spay/neuter at PAWS? Sana meron din dito sa province namin.
    • S/N Outreach: How much will it cost, How to organize?
  • STRAY-RESCUE: What To Do With Rescues and Stray Emergencies
    • STRAY-RESCUE: How do I admit this poor puppy/kitten/cat/dog I saw on the streets?
    • STRAYS - How to get them off the streets?
    • STRAYS: Why are there stray cats and dogs?
    • ACTUAL REPORT: Dog with cyst. Need assistance.
    • ACTUAL REPORT: Abandoned dog
    • ACTUAL REPORT: Run-over stray dog with bone sticking out
    • ACTUAL REPORT: Stray dog in bad condition beside hospital
  • STRAY/RESCUE: Dog/Cat Stuck In Tree/Roof/Sewer/Creek/Etc
  • STRAYS/PETS OUT IN THE RAIN/TYPHOON
  • STRAY CATS: Trap-Neuter-Return (TNR)
  • TNR - How to do community TNR
  • VET SERVICES: Does PAWS offer vet services?
  • VET MALPRACTICE: My pet died at the vet, I think this is negligence, how can I complain about it?
  • VOLUNTEER: How do I become a PAWS volunteer? / I'm not from Manila, how can I volunteer? / Can kids volunteer?
  • WHY DO DOGS BITE?
  • ABANDONED DOGS, PUPPIES, CATS, KITTENS - Can PAWS rescue them?
  • ABANDONED NURSING KITTENS: Help! I found these little kittens and I don't know how to take care of them.
  • BABIES AND PETS
  • BEHAVIOR AND TRAINING: My dog has biting/aggressive problems, etc? What do I do?
  • BOARDING: Can I board my pet at PAWS? Can my pet stay temporarily at PAWS?
  • BURIAL/CREMATION: Does PAWS offer these services?
  • CONDO DOES NOT ALLOW PETS
  • DR. DOG : How can my dog be a part of the Dr. Dog Program?
  • EXOTIC PETS: Is it legal to keep exotic animals?
  • FOUND PET
  • LOST PET: My pet is missing. Can you help me?
  • NEW YEAR'S TIPS
  • ON DOLPHINS, COCKFIGHTING, ETC.
  • PAWS LOGO: Can our group use the PAWS logo for our event that will benefit PAWS? Can I use the PAWS logo for my blog?
  • TRAVEL WITH PET
  • PAWS Facebook Posting Guidelines
  • PREPARING FOR DISASTERS
  • 5 Freedoms

WHAT CAN WE DO WHEN WE SEE PET SHOPS THAT NEGLECT THE ANIMALS BEING SOLD (ANIMALS ARE MALNOURISHED/NOT FED, KEPT IN SMALL/CRAMPED CAGES, ETC)

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Reports about pet shops should be directed to BAI-AWD (Bureau of Animal Industry - Animal Welfare Division) at tel. # 928-2837 or 924-7951.

Pet shops are under the bureau's jurisdiction. BAI is responsible for issuing certificates of registration to pet shops yearly if said establishment is adequate, clean, safe and sanitary and will not be used for nor cause pain and/or suffering to the animals - as mentioned in RA8485 The Animal Welfare Act. BAI can revoke or cancel the certificate of registration if the establishment fails to observe these conditions. Aside from the description of the situation/circumstances witnessed at the pet shop, please make sure to provide the business name of the pet shop, the address, and if possible, the owner's name. Photos would also help if you have them.

From http://www.bai.ph/Details2.aspx?ID=40
  • The Animal Welfare Division is tasked to implement the Animal Welfare Act with the objective of protecting and promoting the welfare of animals in the country by supervising and regulating the establishment and operation of all facilities used for breeding, maintaining, keeping, treating or training animals either as objects of trade or as household pets. Under the said act, all animal facilities should secure a certificate of registration from the Bureau of Animal Industry. Further inquiries in relation to this can be obtained by calling (02) 924-79-51 or visiting the Animal Welfare Division, Bureau of Animal Industry, Visayas Ave. Diliman, Quezon City.

Please copy furnish PAWS through [email protected] when you submit your complaint to BAI.

Please help us spread the word not to buy pets from pet shops. And if possible, buy pet supplies from shops that do not sell live animals.


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For witnesses of neglect or cruelty by pet shops...

First and foremost, make the effort to talk to the staff and/or owner of the pet shop to see if friendly discussions alone can already help improve the situation of the animals in the pet shop.

If you (the informant) wants PAWS to serve a warning letter, investigate or do an ocular inspection regarding the on-going neglect or cruelty that you witness in pet shops - we would need your help by providing ALL of the following information, kindly send TO: [email protected] CC: [email protected] ----
  • your name and contact # (both landline and cell#) - for coordination
  • complete name of seller or pet shop owner, complete address of seller or pet shop - we cannot write warning letters addressed to To Whom It May Concern
  • barangay official's name / contact #s / barangay hall address -- for escort or back up assistance if necessary in case the offender is uncooperative or combative, our volunteers are ordinary citizens, or if the owner is not home when our team arrives, so the barangay is enlisted to serve letter, monitor, report back to us
  • witness affidavit (click here for a sample) - The witness affidavit is a document with the details of the cruelty or neglect as seen personally by the informant (include dates, time of day, location, what you saw, what petshop/breeder did in response to your observations, etc.). We need this in our possession prior to deployment because this is a supporting document in case we have to coordinate with the police to seize the pet and file charges. The police will not likely respond to animal welfare concerns unless we have a ready legal supporting document to present.
  • photos (if any) - as support to the affidavit

IMPORTANT NOTE:
  • Reports from people who wish to stay anonymous will not be entertained. PAWS works in coordination with the informant/witness. (Read: Clarifying the Common Public Misconceptions about PAWS)
  • The identity of the informant/concerned citizen/witness is not disclosed during the initial stage of the investigation (warning letter and/or ocular inspection). The affidavit is also just kept on file and not disclosed or shown to the animal offender. If pet shop owner and staff willingly takes the steps necessary to improve the living conditions and care of the animals upon receiving warning letter, affidavit if not used and charges will not be filed.
  • The affidavit of the informant/concerned citizen/witness is only used when pet shop owner denies the neglect or cruelty and challenges PAWS to file charges upon receiving the warning letter. PAWS does not issue empty threats about filing charges - thus, it is important that the informant is a willing witness and will not back out of the case. If pet shop owner calls on PAWS to file charges, PAWS will not hesitate to file charges with the cooperation of willing witnesses and their affidavits.


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